That day after office hours, I accompanied him to Big Bazaar, Vadapalani. It was around 8:30PM. We made the purchase. My brother have took a couple of trousers that needed length alteration. We were asked to approach the help-desk. It was 9:30PM by that time.
We reached the help-desk. There was a customer arguing with the staff at help desk. The customer wanted to gift wrap an item bought by her then. But the staff at help-desk said that gift wrapping cannot be done as the staff who does the gift wrapping has left by 8:00PM. The customer asked why she was not made aware of that before the purchase. She said that if she was made aware before purchase, she would have gone to some-other shop.
She had a point. Yes, why the customer is not made aware of that before the purchase. At-least a notice mentioning that should have been placed at the help-desk.
What made worse is the behavior of the staff at help-desk towards that customer. He started to talk bitterly. And at one point, the staff asked the customer to leave the place.
Next is our turn to get the length of trousers altered. We aren't special. We too got the same response. The staff who does the length alteration left by 8:00PM. As I witnessed what happened before, I left the help-desk without the alteration get done.
As all the services for the product they sell gets over by 8:00PM, what is their point of keeping the shop opened after 8:00PM. Instead to say no to customer, it is better to shut the door.
And the staff at the help-desk forget that they depend on customers.
The famous quotation about customer by Mahatma Gandhiji:
A Customer is the most important visitor on our premises.
He is not dependent on us.
We are dependent on him.
He is not an interruption on our work.
He is the purpose of it.
He is not an outsider on our business.
He is a part of it.
We are not doing him a favor by serving him.
He is doing us a favor by giving us an opportunity to do so.
No comments:
Post a Comment